GUARANTEES AND MAINTENANCE SERVICE
One of the most important directions of activities of the TERMATA® company is our own maintenance service, created according to significant professional level and carrying out its activities in all regions of Russia.
The availability of services and long-term cooperation remove all the controversial issues associated with the acquisition of thermal equipment, and close post-sales cooperation is a base for future mutual projects.
The service department of the THERMATA® company now offers to its customers several areas of the activities:
The specialists of the company constantly take customers feedback receiving messages delivered to the service E-mail service@termata.ru and interact with the negotiators operatively.
Post-guarantee period service is carried out on the base of an additional service contract.
The availability of services and long-term cooperation remove all the controversial issues associated with the acquisition of thermal equipment, and close post-sales cooperation is a base for future mutual projects.
The service department of the THERMATA® company now offers to its customers several areas of the activities:
PROFESSIONAL INSTALLATION AND START-UP WORK
«TERMATA®» offers supervising installation (supervisors help, organizational and technical management of delivery and installation), commissioning and operational input of heat equipment in operation.TRAINING
Scheduled express training of the Customer's stuff based on the following topics: operation rules, features of prevention, repair procedures for heat equipment.TECHNICAL SUPPORT
Available technological "online" mode consultations on all issues of setting, operation, repair and restoration of thermal equipment according to the formula «24/7».MAINTENANCE
«TERMATA®» carries out routine diagnostic work with the customer's visit.RESTORATION WARRANTY WORK
«TERMATA®» carries out repair and restoration work at our customers’ place or at its own production plant.GUARANTEES
«TERMATA®» guarantees the uninterrupted performance of all equipment within 12 months from the moment of its commissioning, but not more than 18 months from the date of delivery.The specialists of the company constantly take customers feedback receiving messages delivered to the service E-mail service@termata.ru and interact with the negotiators operatively.
Post-guarantee period service is carried out on the base of an additional service contract.